Returns & Exchanges
At Aazol, we strive to bring you the authentic taste of Maharashtra; however, due to the perishable nature of food items, we only accept returns for products that are damaged, expired, or incorrect upon delivery. Please ensure you notify us within 24 hours of receiving your order to qualify for a replacement or refund.
Report the Issue
Contact our customer support team via email or WhatsApp within 24 hours of delivery, providing your order ID and a brief description of the problem.
Provide Visual Proof
Attach clear photographs or a short video of the damaged packaging, the expired date label, or the incorrect item received for our quality team to review.
Quality Verification
Our team will assess your claim within 48 hours; once verified, we will initiate a reverse pick-up or approve a direct replacement at no extra cost to you.
Refund or Replacement
Upon successful verification, your replacement will be dispatched immediately, or a refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing